At Hanner-Gurumi, we take pride in delivering your whimsical crochet creations with care and efficiency. Below are the details of our shipping process.

• Ready-to-Ship Items: Orders are typically processed within 7 business days after payment is received.

• Custom Orders (if applicable): Processing times vary and will be communicated during the order process.

• Shipping rates are calculated at checkout based on your location and the weight of the package.

• Free shipping may be available for orders over [Insert Amount] (if applicable).

• If a discrepancy is found between calculated shipping rate and actual shipping rates, we will issue refunds for the difference.

• We use reliable carriers, such as [USPS, UPS, FedEx, etc.], to ensure your package arrives safely.

• Once your order has shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.

• If your package hasn’t arrived within the estimated delivery timeframe, please contact us at hannergurumi@gmail.com, and we’ll assist in tracking your order.

• Hanner-Gurumi is not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.

• If your order arrives damaged:

• Contact us within 7 days of delivery at hannergurumi@gmail.com.

• Provide your order number and photos of the damaged item and packaging.

• We’ll work with you to replace the item or issue a refund.

• For questions or concerns about your order, please email us at hannergurumi@gmail.com. We’re here to help!