At Hanner-Gurumi, customer satisfaction is our top priority! Due to the handmade nature of our products, please review our refund policy below.

• All Sales are Final:
  As each item is carefully handcrafted, we do not accept returns or exchanges unless the item arrives damaged or defective.

• Damaged or Defective Items:
  If your order arrives damaged or defective, please contact us within 7 days of receiving your item at hannergurumi@gmail.com. Include the following:

  • Your order number.

  • Photos of the damaged or defective item.

  • A brief description of the issue.

• Resolution Options:
  Once we verify the issue, we will:

  • Offer a replacement item (if available), OR

  • Provide a full refund.

You may cancel your order within 24 hours of purchase if it has not yet been shipped. Please email us at hannergurumi@gmail.com to request a cancellation.

We cannot offer refunds or replacements for:

• Orders that exceed the 7-day damage/defect claim window.

• Items damaged after delivery due to misuse, improper care, or accidents.

• Custom or personalized orders.

If you have any questions about this refund policy, please reach out at hannergurumi@gmail.com. We’re happy to help!